Refund policy

Custom-made-to-order goods are generally non-returnable. That said, we want you to love your kicks. Here's how we handle issues.

If your painted kicks:

Don't match the approved digital mock within reason
Have paint defects (drips, missed spots, wrong colors)
Show major peeling or paint failure within 30 days of delivery under normal play

Email hello@arenacustomkicks.com within 7 days of delivery (for visual issues) or 30 days (for paint failure) with photos. We'll either:

Repaint the affected area at no cost (we cover return shipping both ways), or
Refund the service fee in full

Your call.

Normal wear and tear from play (scrapes, scuffs, mud staining)
Damage from cleaning with harsh solvents
Kicks that get wet and then dry hard with the paint cracking — leather paint flexes when worn but cracks if soaked and stored bent
Color perception ("I expected a brighter red") — this is why we send digital mocks for approval. Once you approve the mock, the painted result will match it within normal handcraft tolerance.
Kicks that don't fit you — we paint the kicks you send us; we don't sell footwear sizing

Before mock is sent: full refund.
After mock approved, before painting starts: 75% refund (we've already locked in artist time).
Once painting starts: no refund (the kicks are uniquely customized to you and can't be resold).
If we sourced kicks for you: the cost is non-refundable once we've ordered them from the supplier.